A-Z Guide

Welcome to the Steven Tanger Center for the Performing Arts! This new publicly/privately funded performing arts center is a multi-purpose facility designed to provide the highest level of quality entertainment and services to its patrons.

The following Guest Services information is provided to assist you while attending events at Steven Tanger Center for the Performing Arts:

ADA Accommodations

We are committed to serving the needs of ALL guests. The Steven Tanger Center for the Performing Arts currently offers the following accommodations and services:

Handicap parking spaces adjacent to the Steven Tanger Center for the Performing Arts (subject to availability)

Accessible seating for guests with disabilities is available. Tickets may be purchased in person at the Steven Tanger Center for the Performing Arts box office or by calling our ADA Helpline at (336) 218-5333 or online at tangercenter.com

Assistive Listening Devices are available for complimentary use; please inquire with a guest services representative.

Interpreters are available for guests with hearing impairment. To ensure proper service and scheduling, please call 336-373-7461 at least seven (7) days prior to the event date to request interpreter services. Please see our Guest Services – Services for Disabled Patrons page for additional information regarding accessibility.

Interpreter services are available at no cost.

Address

The Steven Tanger Center for the Performing Arts is located at: 
One Abe Brenner Place
Greensboro, NC 27401 
336-373-7400 (phone) 
336-373-2170 (fax)

Aisles

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the guest services representative assigned to your section and refrain from standing in the aisles.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcome into the building and must remain on a leash or harness at all times.

Assistive Listening Devices

For guests who need assistance with hearing enhancement, the Steven Tanger Center for the Performing Arts maintains assistive listening devices that patrons may borrow (free of charge) for entertainment performances. Please inquire with a Guest Services representative to obtain an assistive listening device upon your arrival at the facility.

ATM

An ATM will be located near the Tanger Center ticket office.

Baby Changing Stations

Baby changing stations are located in men’s, women’s and gender neutral/family restrooms.

Cameras/Photography

Commercial or flash photography of any kind is prohibited on a general basis unless otherwise specifically approved in advance by the performance. Camcorders or any other audio/visual equipment is also prohibited unless authorized by the performance. Specifically, the use of the following equipment is not permitted: telephoto or zoom lenses of any kind, interchangeable lenses of any kind, monopods or tripods, flash equipment of any kind. For events such as graduations, recitals or childrens’ performances, please contact the Guest Services Manager at 336-373-7461 for information on special arrangements.

Chairs

Guests are prohibited from standing on permanent or portable chairs during events as it poses a safety hazard both to the guest and surrounding patrons as well as obstructs the view of the event for other patrons.

Child Admission Policy

The admission policy for children varies by event. Most concerts, theatrical events and local performances require children who have reached their second birthday to have a ticket. Family shows generally use a child’s first birthday as a guideline. Please check with the Steven Tanger Center for the Performing Arts at 336-373-7400 or Ticketmaster at 1-800-745-3000 for the age requirement for tickets for the event you are interested in attending.

Child Booster Seats

Child booster seats are available for all events and can be obtained at Guest Services adjacent to Phillips Hall.

Concessions

The Steven Tanger Center for the Performing Arts offers a wide variety of food and beverage items for our guests’ enjoyment. Please see our food and beverage page for more information.

Contact Us

The Steven Tanger Center for the Performing Arts Guest Service representatives welcome all feedback, questions, and concerns from our guests. To contact us via e-mail and provide your input, please click here.

Contests

The Steven Tanger Center for the Performing Arts sponsors a variety of contests and promotions throughout the year, primarily through our social networking outlets. Please see our Facebook, Twitter and Instagram pages for the latest announcements and information.

Please click here for a list of contest policies.

E-cigarettes

E-cigarettes are not permitted in the Steven Tanger Center for the Performing Arts.

Emergency

The Steven Tanger Center for the Performing Arts makes it easy for you to be reached in an emergency. Simply leave your section, row and seat number with babysitters or another responsible party. Upon your arrival at the Steven Tanger Center for the Performing Arts, register your seat location with Guest Services. Instruct parties that may need to reach you to call 336-373-7445. Please note that a public address paging service is not available for most events so it is critical that anyone trying to reach you knows your exact seat location.

Entry Inspections

For select events, all guests entering the Steven Tanger Center for the Performing Arts are subject to a consent inspection, metal-detector screening and/or visual inspection and/or bag inspection conducted by Steven Tanger Center for the Performing Arts contracted security personnel. The purpose of the inspection is to detect prohibited items.

First Aid

A first aid stations is staffed with Guilford County Paramedics for most ticketed events. 

Food and Beverage

Visit our Food & Beverage page for information on our wide variety of concession offerings. Guests may not bring in outside food and/or beverage. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Guest Services Manager at 336-373-7461 prior to arrival at the Steven Tanger Center for the Performing Arts.

Group Sales Discounts

Select events at the Steven Tanger Center for the Performing Arts offer substantial discounts to groups. Please call 336-373-2632 for more information or go to our group sales page.

Guest Services

Our Guest Services headquarters is located on the east side of Phillips Hall adjacent to the ticket office. Guest Services associates will be on hand to assist you.

Hotels

For hotel, restaurant, travel/transportation or other local visitor information, please go to the Greensboro Area Convention & Visitors Bureau website or call 1-800-344-2282. For a specific listing of downtown hotels and restaurants please visit https://downtowngreensboro.org/

Interpreters for the Hearing Impaired

Interpreters are available for hearing impaired guests. To ensure proper service and scheduling, please call 336-373-7461 at least seven (7) days prior to the event you are planning to attend to request this complimentary service.

Laptop Computers

Laptops or any type of full personal computers are not permitted inside the Steven Tanger Center for the Performing Arts. E-readers and iPads are permissible only at select events and subject to individual event/tour policies.

Locked Keys in Car

Contact a Steven Tanger Center for the Performing Arts guest services representative who can assist you with contacting a locksmith.

Lost & Found

Items found on the premises during an event are turned into Guest Services. At the conclusion of an event, all items are taken to the administrative offices of the Steven Tanger Center for the Performing Arts. Items are retained for 60 days. Please call 336-373-7400 to reach a receptionist during normal business hours to check for lost items.

Parking Services

Parking attendants are available to dispatch a locksmith to your location if you have locked your keys in your car or to assist if you have a flat tire. Please contact Steven Tanger Center for the Performing Arts at 336-373-7400 for assistance.

Prohibited Items

Please see our Admission Policy page for detailed information on prohibited items.

Re-Entry

The Steven Tanger Center for the Performing Arts generally does not permit re-entry a performance event. Guests wishing to return any items to their vehicle must do so before passing through ticket entry scanners. Select recitals and day-long events may permit re-entry with an alternate method of tracking.

Recycling

The Steven Tanger Center for the Performing Arts is a proud participant in the City of Greensboro’s recycling program. Trash and recycle bins are located throughout the Steven Tanger Center for the Performing Arts. Guests are encouraged to deposit all plastic bottles, newspapers and cans in the designated recycling receptacles.

Reselling of Tickets

Per Steven Tanger Center for the Performing Arts policy, the resale of tickets on Steven Tanger Center for the Performing Arts property is not permitted. City of Greensboro police and STPAC security enforce this policy on the STPAC campus.

Smoking

The Steven Tanger Center for the Performing Arts is a smoke free facility. As such, smoking, including the use of e-cigarettes, is prohibited.

Social Networking

Keeping up with upcoming events at the Steven Tanger Center for the Performing Arts is now easier than ever. Please visit the official Steven Tanger Center for the Performing Arts pages on Facebook, Twitter and Instagram.

STPAC Notices

Be the first to receive notices and presale opportunities for new events scheduled at the Steven Tanger Center for the Performing Arts. Click here to provide your contact information to receive STPAC event alerts.

Tag-A-Child

The Tag-A-Child program is available for select family events. The program is designed to help parents attending an event locate children who may have wandered off or cannot find their way back to their seats. Children can be “tagged” upon entering the facility at the Guest Services station on the east side of Phillips Hall. Guest Services representatives will register your child and issue a numbered wristband. We will also record the parents’ cell phone number, seat location and other descriptive information. If a child is reported missing or found by staff personnel, the Tag-A-Child program enables us to promptly reunite parent and child.

Tailgating

Tailgating in the Steven Tanger Center for the Performing Arts parking lot and nearby City of Greensboro owned parking garages in not permitted. A number of nearby restaurants and bars are available prior to or post show. A listing of downtown restaurants and bars can be found at https://downtowngreensboro.org.

Taxi Cabs

Taxi drivers are encouraged to drop-off and pick-up curbside on Abe Brenner Place.

Telephone/Fax Numbers

Steven Tanger Center for the Performing Arts Administrative Offices 

  • Phone: 336-373-7400 
  • Fax: 336-373-2170
  • ADA helpline: 336-218-5333

Tickets

To purchase tickets for Steven Tanger Center for the Performing Arts events, there are four options:

  • Steven Tanger Center for the Performing Arts ticket office
  • Greensboro Coliseum advance box office at 1921 W. Gate City Blvd
  • Ticketmaster Charge By Phone at 1-800-745-3000
  • On-line at www.tangercenter.com or ticketmaster.com.

Please be Aware of ticket reseller websites – ticketmaster.com and tangercenter.com are the only authentic and official ticketing services for events at Steven Tanger Center for the Performing Arts. Purchasers should be alert to the actual URL and website they are using to purchase event tickets.

Tickets purchased from alternative sources may: 

  • Not be authentic 
  • Be Overpriced well above face value
  • Have an invalid or previously used bar code 
  • Not eligible for facility assistance as STPAC can only assist the original ticket purchaser.

The Steven Tanger Center for the Performing Arts may not be able validate tickets purchased from third party vendors. Please purchase your tickets for STPAC events from an approved and authentic source.

Ticket Office

Hours for the Steven Tanger Center for the Performing Arts ticket office are to be announced.

Ticket Scanning

Steven Tanger Center for the Performing Arts ticket takers scan bar codes on most event tickets instead of tearing stubs. Please purchase tickets only from Steven Tanger Center for the Performing Arts approved sources. Tickets purchased on site from unauthorized individuals may be previously used or counterfeit and may not allow entry. E-tickets are authenticated via the QR code used in the Ticketmaster app (requires a Ticketmaster account) or on a PDF of tickets e-mailed to a purchaser from an authorized ticket representative. Screen shots and photographs of tickets are not forms for ticket entry.

Uber

Uber Drop-offs and pick-ups can be made at One Abe Brenner Place.

Wheelchair Service

Steven Tanger Center for the Performing Arts personnel are prepared to offer complimentary wheelchair service to assist getting a patron to/from their seats in all venues. Attendants should be visible when you enter the lobby. If you do not see an attendant, please inquire with Guest Services representatives; we will summon an attendant by radio. No advance notice is required, simply request assistance upon your arrival. Assistance is provided on Abe Brenner Place and from the on-site STPAC parking lot.

Will Call

Will call windows are open two hours prior to every ticketed event. Tickets that have been ordered on-line are available for pick-up at this location with presentation of a government issued ID and the credit card used to pay for the tickets. Tickets will be released only to the guest whose identification matches all three of the following criteria: the name on the ID, the name on the credit card and the name on the tickets.